Direct-to-consumer (D2C) fulfillment is the process of receiving customer orders, picking and packing products, shipping them directly to consumers and managing the technology and operations that support each order. Lineage provides temperature-controlled D2C fulfillment designed for food and other temperature-sensitive products, helping customers deliver orders safely, on time and with a consistent customer experience.

Lineage fulfills direct-to-consumer orders for frozen, refrigerated and shelf-stable food products. Customers use our D2C fulfillment services for products such as meat, seafood, prepared meals, specialty foods and other temperature-sensitive products that require careful handling during fulfillment and parcel delivery. Our fulfillment processes are designed to help protect product quality from the warehouse to the consumer's doorstep.

Direct-to-consumer fulfillment begins when an order is placed through an ecommerce channel and is automatically transmitted into Lineage's fulfillment system. Products are picked at the individual unit level, packed using insulated packaging and refrigerants such as dry ice when appropriate, and shipped directly to consumers through parcel carriers. Packaging configurations are selected based on data and testing to help products arrive in the right condition.

Yes. Lineage integrates with major ecommerce platforms and shopping cart systems so orders are automatically received and processed without manual data entry. Customers selling through their own websites as well as marketplaces such as Amazon, Costco.com and Walmart.com can connect their sales channels directly to our fulfillment operation, providing faster order processing and end-to-end visibility.

Yes. Lineage is designed to support businesses at every stage, whether you're launching a new direct-to-consumer program, preparing for seasonal demand or expanding nationwide. Flexible fulfillment capacity, multiple fulfillment locations and dedicated account management help customers adapt as order volumes change throughout the year.

Lineage operates nine dedicated direct-to-consumer fulfillment facilities across North America. These facilities are connected to our broader cold storage network, allowing customers to position inventory closer to consumers, reduce parcel transit times and support regional or nationwide fulfillment strategies. The network also provides access to additional warehousing, transportation and integrated logistics services as your business grows.

Protecting temperature-sensitive products starts long before an order ships. Lineage operates a packaging laboratory that tests insulation, refrigerants and packaging configurations to determine the right solution before a customer's first shipment. Combined with parcel expertise, transit planning and continuous testing, this science-based approach helps products arrive safely while also optimizing packaging costs.

Yes. Lineage fulfills direct-to-consumer orders across the United States through its network of strategically located fulfillment facilities and national parcel carrier relationships. Positioning inventory closer to consumers can help reduce shipping costs, shorten transit times and improve the customer experience.

Yes. Lineage works with both emerging food brands launching their first direct-to-consumer program and established companies looking to scale. Dedicated account managers provide hands-on support from onboarding through daily operations, helping customers build fulfillment programs that can grow alongside their business.

Direct-to-consumer fulfillment is one part of a connected cold chain. Because Lineage also provides cold storage warehousing, inbound transportation, customs brokerage and integrated logistics services, customers can consolidate more of their supply chain with a single provider. Every D2C customer needs product delivered into the fulfillment center, and many also benefit from connecting fulfillment with the rest of the Lineage network as they grow.

Yes. Lineage supports subscription programs and recurring order fulfillment by integrating directly with ecommerce platforms and automating order flow into the fulfillment process. Customers can efficiently fulfill repeat orders while maintaining consistent packaging, shipping and delivery standards across every shipment.

Lineage offers more than order fulfillment. Customers have access to science-backed packaging design and testing, ecommerce integrations, inventory management, parcel carrier optimization, dedicated account management and reporting. Through the broader Lineage network, customers can also connect direct-to-consumer fulfillment with cold storage, inbound transportation, customs brokerage and other integrated cold chain services.